FAQ

1. Can I change the product after I have placed an order?

You can change your product within 24 hours, please contact at [email protected] or call us in +917326847243.

2. Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with our team immediately along with your order number. write to [email protected]

3. When will I receive my refund for a cancelled order?

Electronic transfer to your account within 7 working days.

4. What if I receive a product in damaged condition?

In case you receive a product in defective/damaged condition, you have to inform our team at +91 7326847243/7908796739 immediately for further procedure. Depending upon the product, decision will be taken by our team regarding it. Team Bigbaloons has right to take final decision.

5. What if my order is undelivered?

If your product remains undelivered, you can register your complain with our Team within 10 days from the Date of Shipment. However, if you fail to register a complaint within 10 days for the non-delivery of your order then Bigbaloons.com will not be responsible for it and will not make any refund credits to your account.